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The subreddit is only for support with tech issues. Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc. Live Chat ~Enter Discord~ Submission Guidelines – If you still get an error message: Right-click and run (as administrator) “support_package_1.Check out our Knowledge Base, all guides are compiled by our Trusted Techs. – Right-click and run (as administrator) “reinstall_hasp_run_as_admin.bat”, to install the driver. To do so, go to /support/software-updates/, and download “DRIVER DONGLE HASP” (“hasp.zip”). Re-install the most recent version of the driver But you can directly install the new drivers. They will send you the respective “remove_hasp_run_as_admin.bat” file corresponding exactly to that version.ī) The version of the “Run-time Installer” is equal to or higher than 7.80 (for example 7.100): Important note: If you do not find the installation files, please contact the Support team ( Tell them the exact version of your software (“Help” tab, “About”). – Right-click and run (as administrator) “remove_hasp_run_as_admin.bat”, to remove the old driver. – Find the installation files of your analysis software (downloaded or on a CD). Your drivers are too old and must be properly removed (!), using the respective (!) “remove_hasp_run_as_admin.bat” file. On the computer/server hosting the protection key, enter (in a recent Internet browser): A) If the version of the “Run-time Installer” is lower than 7.80 (for example 6.64): – If you still get an error message: Use “support_package_1.exe” and send the file to the Support team ( Detailed instructions Verify the version of your currently installed driver – If you still get an error message: first run “purge_hasp_run_as_admin.bat” then “purge2_hasp_run_as_admin.bat” – Install a recent version of the driver. – If the current driver is too old, remove it using the respective “remove_hasp_run_as_admin.bat ” file. In case of problems with the software, start by making sure that the most recent driver is correctly installed.

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